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2014/10/22 Catch-up and movies fixed

The new hardware and software for both features is up and running. We also took measures to prevent similiar failures in the future.

TV Shows are recorded again since 15-00 today (UTC+2). Movies will become available one by one as they get re-uploaded.

Thank you very much for your patience while we were resolving this issue.


2014/10/20 Catch-up and movies temporarily down

We encountered a serious problem with the catch-up and Video Club features. Previously recorded TV shows are, unfortunately, lost.

There was a server failure, and we have to set up new hardware. Projected timeline to fix those issues is tomorrow midnight (00:00 22.10.14), and we will keep you posted on all the updates.

We have to ask you to be patient and keep in mind that support engineers can't speed it up for you. Thank you and sorry for the inconvenience.


2014/09/05 Current issue

We have a much higher load than normal on some of our services. The reason is an ongoing DDoS attack. We are currently working on resolving this issue.

If you have a problem with any channels now, please hold on and be patient - we will do our best to fix it as soon as possible.


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